1.1 LifeLine WC adheres to the highest standards of protecting your personal information when we process it by virtue of your use of our Services, your use of our website or any of its related blogs, websites, applications, or platforms (collectively, “the Website”), or by providing us with your personal information in any other way.
1.3 Please note that LifeLine WC is a private limited liability company duly registered and operating in accordance with the laws of South Africa (SA).
1.4 When processing your data, the company complies with the latest SA personal data privacy laws which fall under The Protection of Personal Information Act, known as POPIA or the POPI Act. In addition, as a global trader, the company recognises other regional data privacy requirements and legislation and directs its activities accordingly. An example of a non-SA, regional data privacy law is Europe’s General Data Protection Regulation (GDPR) which is used in all member states to harmonize data privacy laws across Europe.
1.5 For more information regarding your personal information lawfully stored or used by the Company please contact us (www.lifeline.org.za)
1.6 Please ensure that you read all the provisions below, and our other company rules and policies which may apply from time to time and is made available to you, to understand all your, and our, rights and duties.
2.3 Data subjects with citizenships from jurisdictions other than of South Africa, please note that LifeLine WC complies with all South African data protection laws when processing your personal information pursuant to the Services as we are a South African entity operating in the South African market. Should foreign law be applicable in any regard to your use of the Services and/or the Website in any way, including how we may process your personal information, please contact the company will gladly engage you on its application and your rights.
3. The Data We Collect About You
3.1 Personal data, or personal identifiable information, means any information about an individual, both natural and juristic entities, from which that entity can be identified. It does not include data where the identity has been removed (anonymous data).
3.2 We may collect, use, store, and transfer (“process”) different kinds of personal data about you which we have grouped together as follows:
3.3 Identity Data including first name, maiden name, last name, country of residence, username or similar identifier, title, date of birth and gender, and/or for companies, the company’s registration number, registered address and/or directors’ information.
3.4 Contact Data including email address, physical/registered addresses, social media contact details and telephone numbers.
3.5 Financial Data including bank account details, third-party payment provider information and payment card details (which we do not store but only provide to our authorised third-party payment service provider under contract with us).
3.6 Social Media Data including all information accessible on your publicly available profile such as images, photos, photo tags, likes, followers, comments, posts, and stories.
3.7 Transaction Data including details about payments to and from you, contracts, contractual terms, contract fees, signups, subscriptions, invoices and other details of products and Services you have obtained from us or provide to us.
3.8 Technical Data including internet protocol address/es, your login data, browser type and version, time zone setting and location, cookies, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website.
3.9 Profile Data including your Website/Profile username and password, preferences, feedback, ratings and reviews, and survey responses.
3.10 Usage Data including information about how you use our company, Website, surveys, events, and Services; and
3.11 Marketing and Communications Data including your preferences in receiving notices and marketing from us and our third parties and your communication preferences.
3.13 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with services or allow you to provide us with your services). In this case, we may have to cancel Website-access or Services you have with us.
4. How Your Personal Data is Collected
4.1 We use different methods to collect data from and about you, including through:
4.1.1 Direct interactions: You may give us your Identity, Contact, Profile, social media, Transaction and Financial Data by filling in various the company forms, Website forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
184.108.40.206 use our Services.
220.127.116.11 use our website.
18.104.22.168 contract with us.
22.214.171.124 consult with us.
126.96.36.199 complete forms.
188.8.131.52 sign-up for newsletters.
184.108.40.206 interact with us via webinar or social platform group, such as a Facebook™ group.
220.127.116.11 subscribe to any of our publications.
18.104.22.168 provide any services to us as a service provider or independent contractor on contract with us.
22.214.171.124 request information to be sent to you.
126.96.36.199 attend any company event whether online or in person; or
188.8.131.52 give us some feedback.
4.1.2 Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data, Profile and Usage Data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
4.1.3 Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below (where data subjects can request the exact source from us by contacting us and requesting such information):
184.108.40.206 Technical Data and Social Data from the following parties:
220.127.116.11.1 analytics providers.
18.104.22.168.2 social networks.
22.214.171.124.3 survey data providers.
126.96.36.199.4 marketing platforms; and
188.8.131.52.5 Search information providers.
184.108.40.206.6 Contact, Financial and Transaction Data from providers of technical and/or payment services; and
220.127.116.11.7 Identity and Contact Data from publicly available sources.
5. How We Use Your Personal Data
5.1 We will only use your personal data when the law allows us to and for legitimate reasons, which you hereby expressly understand and consent to. Most commonly, we will use your personal data in the following circumstances.
5.1.1 where we have your express consent to do so.
5.1.2 where we need to consult with you or perform on the Services contract, we are about to enter or have entered into with you.
5.1.3 where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or
5.1.4 where we need to comply with a legal or regulatory obligation.
6. Purposes for Which We Will Use Your Personal Data:
6.1 We have set out in a table format, (see separate table) a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate. Should you wish to discover to whom exactly we provide it to, please contact us and we shall provide you with same information.
6.2 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data, if not covered in the Policy document where more than one ground has been set out in the table below.
6.3.1 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To manifest your rights attached to any marketing sent to you as an existing customer, please use the in-built prompts provided on those communications, or contact us.
6.3.2 You will receive marketing communications from us if you have requested information from us, have participated in any company service or event, or if you provided us with your details when registering for a promotion or event and, in each case, you have not opted-out of receiving that marketing.
6.4 Third-Party Marketing:
6.4.1 Whilst we may use your personal data within our organisation group, we will get your express opt-in consent before we share your personal data publicly with any entity outside the company group of organisations for public purposes.
6.5 Opting Out:
6.5.1 You can ask us or authorised third parties to stop sending you marketing messages at any time by contacting us or the relevant third party at any time and requesting us to cease or change your marketing preferences.
6.5.2 Where you opt-out of receiving these marketing messages, this opt-out will not apply to other personal data of yours which we process for another lawful basis.
7. Change of Purpose
7.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
7.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
7.3 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
8. Disclosures of Your Personal Data
8.1 We may have to share your personal data with the parties set out below for the purposes set out in the table above.
8.1.1 Internal Third Parties as set out in the Glossary.
8.1.2 External Third Parties as set out in the Glossary.
8.1.3 Specific third parties listed in the table above; and/or
8.1.5 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and standards.
8.2 Express Cookies provision
8.2.1 The Website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the Website operator to improve the functionality of the Website and its content, and to display more focused advertising to a user by way of third party tools.
8.2.2 The type of information collected by cookies is not used to personally identify you. If you do not want information collected using cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website, and thus if you disable the cookies on your browser, you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this Policy and our other policies or terms.
8.3 International transfers
8.3.1 We share your personal data within the company group of organisations and affiliates, and this may involve transferring and processing your data outside of South Africa.
8.3.2 Whenever we transfer your personal data out of either territory, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
18.104.22.168 We will always have a contract in place covering the processing of data and service-provision between the parties; and
22.214.171.124 We will only provide your personal data to an entity that processes personal information at standards equal to or better than ours; or
126.96.36.199 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the South African Information Regulator’s office; or
188.8.131.52 Where we use certain service providers, we may use specific contracts/clauses approved by the South African Information Regulator’s office which give personal data the same protection it has in South Africa.
8.4 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of South Africa.
9. Data Security
9.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
9.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
10. Data Retention
10.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, any other South African applicable law requiring us to retain the data and whether we can achieve those purposes through other means, and the applicable legal requirements.
10.3 Details of retention periods for different aspects of your personal data are available from us by contacting us.
10.4 In some circumstances you can ask us to delete your data; see below for further information.
10.5 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
11. Your Legal Rights
11.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data where we are the relevant “Responsible Party” over such personal data. Please contact us to find out more about, or manifest, these rights:
11.1.1 request access to your personal data.
11.1.2 request correction of your personal data.
11.1.3 request erasure of your personal data.
11.1.4 object to the processing of your personal data.
11.1.5 request a restriction of processing your personal data.
11.1.6 request transfer of your personal data; and/or
11.1.7 right to withdraw consent.
11.2 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
11.3 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
11.4 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
12.1 Lawful Basis
12.1.1 Legitimate Interest means the interest of our organisation in conducting and managing our organisation to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
12.1.2 Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering such a contract.
12.1.3 Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
12.2 Third Parties
12.2.1 Internal Third Parties means other entities or parties in the company group acting as joint controllers or processors and who are based in South Africa and provide IT and system administration services and undertake reporting.
12.2.2 External Third Parties means:
184.108.40.206 Authorised third-party service providers under contract with the company who need your personal information in order to contact and transact with you pursuant to your use of the Services.
220.127.116.11 specific third parties who the company makes use of.
18.104.22.168.1 service providers acting as processors based in South Africa and other various jurisdictions who provide IT and system administration services.
22.214.171.124.2 South African or other national governments and/or their respective authorities pursuant to our adherence with anti-corruption and crime-fighting legislation; and/or
126.96.36.199.3 professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services as required.
13. Your Legal Rights
13.1 You have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
13.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
13.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no valid reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be communicated to you, if applicable, at the time of your request.
13.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
13.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
13.5.1 if you want us to establish the data’s accuracy.
13.5.2 where our use of the data is unlawful, but you do not want us to erase it.
13.5.3 where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
13.5.4 you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
13.5.5 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform on a contract with you.
13.5.6 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Website access or Services to you. We will advise you if this is the case at the time you withdraw your consent. Please take note that regardless of your right to withdraw consent under the GDPR and POPI, other South African legislation applies and may require that we continue to process your data to comply with anti-corruption, crime-fighting and/or other national legislation, which you expressly understand and agree to.